Fair Point Story Du Jour

I have a client with a T1 line in Rutland, Vermont. At the moment, the line is down (which should not surprise anyone, as this is the 5th time in as many months that we’ve had down T’s in the area).
I called Fair Point to log a ticket, and spoke with “Trisha,” who said, once I gave her the circuit ID, “I’ve been on vacation for three weeks – let’s see if I remember how to do anything.” Wow. Way to give me that warm, fuzzy feeling.