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An open letter to ConnectWise

For the last year, my company has been wrestling with a PSA – Professional Services Automation – tool named ConnectWise. Despite a year of effort – on our part and theirs – the tool has not worked effectively for us. What follows is my “last straw” email to ConnectWise.   Hello, I think there was […]

A Horribly Wrong Attempt at Doing it Right

For several years, I have made it a practice to have separate email addresses (aliases) for separate purposes. This has made it easy for me to dispose of addresses when I no longer needed them – usually when I no longer wanted to receive emails from parties to whom I’d given the addresses. This also […]