Fair Point Story Du Jour

I have a client with a T1 line in Rutland, Vermont. At the moment, the line is down (which should not surprise anyone, as this is the 5th time in as many months that we’ve had down T’s in the area).
I called Fair Point to log a ticket, and spoke with “Trisha,” who said, once I gave her the circuit ID, “I’ve been on vacation for three weeks – let’s see if I remember how to do anything.” Wow. Way to give me that warm, fuzzy feeling.

iPhone 3Gs Update

I called my local AT&T store and explained the issue I was having with the battery life. The rep I spoke with said she really didn’t know anything about iPhones, but that I had 30 days in which to return mine. After chatting with someone else she suggested I call Apple and see if they could help me, because they couldn’t do much for me at the AT&T store. So I thanked her and dialed 1-800-My-iPhone. Continue reading “iPhone 3Gs Update”

Why I Love my iPhone 3Gs, and Why I'm Returning It

Last week I got an iPhone 3Gs. It took a little getting used to, but as time went on, I liked it more and more. I rarely had a chance to use it as a phone, but I used it regularly in my office on WiFi to get email and surf the web. Today was the first real test I had to use it on the road, on AT&T’s network. Today is also the day I decided to return my iPhone to the AT&T store where I got it. Continue reading “Why I Love my iPhone 3Gs, and Why I'm Returning It”

Why I Decided to Get an iPhone (or "I Am Funneling the Kool-Aid")

I did it. Yesterday, I walked into an AT&T store and plunked down the plastic for a 32G iPhone 3Gs. Once again, Steve’s Reality Distortion Field was in full effect, and my past hatred for Apple was but a distant memory as I happily test a unit at the store and accessed familiar websites with ease.
Given that I live in Vermont, other options simply are not options here. Sprint and the Palm Pre are non-players, as the coverage in this area is non-existent. Verizon Wireless is owned and operated by Satan (or monkeys… I am not sure which) and due to my past experience with them, I refuse to use VZ again. T-Mobile? Not an option. They won’t even sell me a phone here.
That leaves AT&T. I’ve been a Unicel customer for years, but since they got gobbled up by AT&T, that was the path of least resistance. Also, I’ll be able to keep my Nokia e71 as a backup phone which I can use when I go biking or hiking or whatnot, or in the even that the iPhone fails in one way or another.
So for the next two years, I’m an AT&T customer. God help me.