FairPoint Now Following Me on Twitter

Following in the foosteps of Comcast and their Twitter account, MyFairPoint is now following me on Twitter. Perhaps this customer service move will help them provide better response times and problem resolutions. Sadly, given my past experiences with Fair Point, most of which I’ve documented here, I’m not terribly optimistic.
However, I encourage anyone who is having problems with FairPoint, whatever the service, to contact them and see if you get a better response than the traditional channels.

Fair Point Story Du Jour

I have a client with a T1 line in Rutland, Vermont. At the moment, the line is down (which should not surprise anyone, as this is the 5th time in as many months that we’ve had down T’s in the area).
I called Fair Point to log a ticket, and spoke with “Trisha,” who said, once I gave her the circuit ID, “I’ve been on vacation for three weeks – let’s see if I remember how to do anything.” Wow. Way to give me that warm, fuzzy feeling.