I am astounded as to the lengths that Spencer, the tech who is handling my case where we are working to address extremely slow network performance, will go. The service we are getting is incredible, and this is all included just because we purchased ProCurve equipment. Combine this with their lifetime warranty, and this is an “I will never purchase another manufacturer’s switch again” situation.
Seriously, I’ve never met a vendor who would provide such service and support for free. I still cannot believe it. No contracts to purchase, no nothing. Just because we have all HP equipment on the LAN, we’re getting phenomenal service. Other vendors would do well to follow ProCurve’s example.
The personal blog of Peter Nikolaidis