Following in the foosteps of Comcast and their Twitter account, MyFairPoint is now following me on Twitter. Perhaps this customer service move will help them provide better response times and problem resolutions. Sadly, given my past experiences with Fair Point, most of which I’ve documented here, I’m not terribly optimistic.
However, I encourage anyone who is having problems with FairPoint, whatever the service, to contact them and see if you get a better response than the traditional channels.
The personal blog of Peter Nikolaidis