Month: March 2009

This weekend, after finding out just how easily one can accidentally invoke the option to “recover” a Windows partition on an Asus eeePC (hint: “too easily”), I decided to take the opportunity to try out a couple of different Ubuntu distros for the eeePC. Continue reading “Crunchbang, Eeebuntu, and an Etch to Lenny Upgrade”

Today, we are working with Fair Point on yet another outage. This time it’s a T1 line from Brandon to Middlebury, Vermont. After the standard “It’s customer
equipment” line (which we now believe is a standard response), and a full day of down time, Fair Point finally dispatched a technician…. to the wrong end of the T1. I realized this only when he was asking about “the other T1 line” in the router. When I said “there’s only one line” I realized he was looking at the Brandon router, not the Middlebury one.
Here’s how I imagine their troubleshooting process looks:

Today I decided that, since we never use it, it was time to ditch our toll-free phone number. Why should I continue to pay $30/mo for something we never use? So I called Fair Point and after re-reading the account number twice was able to get the account canceled “on one end.” However, I was told I needed to call another number to finish up the cancelation.
First question: why do I have to call two numbers?
So I called the second number and, when it asked what number I was calling about I keyed it in. Of course, there was no record of the 800# in their system.
After being on hold for 16:55 minutes, and repeated “Thank you for holding. Someone will be right with you,” messages, I finally got through to someone. I was very careful not to give out my main phone number, for fear of them disconnecting that instead.
Conclusion: Fair Point is overworked/whelmed by the northern New England Verizon acquisition.