Ever get the feeling that maybe you spoke too soon?
Yeah, me too.
So remember the Fairpoint tech, who showed up unannounced, and told me our lines were crossed with someone else’s? He told me that they were getting our calls, and we were getting theirs. I gave him a list of other problems we were having.
Note that the problem of us getting their calls and them getting ours was not something that I had personally experienced…
Until he left.
After saying the problem had been fixed.
So, after everything was all set, every call placed to our business went to some family across town. Wonderful.
Now I know how my clients feel when I tell them they have had a RAID failure, and they are going to lose data, and they say “but we haven’t had any problems,” and then their server dies for real. *sigh*
Transcript of My Chat With APC Technical Support
I have a client with an APC UPS which has a failing battery. Since it is under warranty, we contacted APC to arrange for a replacement. The conversation is enclosed for your entertainment. Continue reading “Transcript of My Chat With APC Technical Support”