LinkedIn Recommendations: As Useless as eBay Feedback?

I recently was invited to set up a profile on LinkedIn. I wasn’t going to bother with it, but with all the hype around social networking, I decided to give it a shot. So I signed on and slowly started the process of building my network.
Because I am a staunch hater of spam in all forms, I refused to simply upload my entire address book to LinkedIn and let them either peruse it or use it to send unsolicited emails to everyone in my contacts. Instead, I decided to just see what happens.
My original invite came from a colleague of mine. I added him to my network, then used LinkedIn’s utility to see “Other people (I) might know.” Out of the other people I did know, one is another colleague (my graphic designer), a consultant (with whom I’ve never worked, and only know from occasionally bumping into her at networking events), a security professional whose podcast I listen to, and a former employee of mine. Within a week, I received an invitation to join the network of one of my sales reps.
I have not yet written any recommendations for anyone, and my profile is, as of today, 15% complete (although it was at 40% last week – not sure how I backslid). I intend on writing recommendations for my two colleagues, my sales rep, and the security podcaster. I will not write a recommendation for the other consultant because I don’t know enough about her.
Now, for the meat of this post.
I am also not writing a recommendation for the former employee. Why? Because I don’t have enough good things to say about the individual. While I was there, I did look over said individual’s profiles, and found it quite entertaining, and somewhat disturbing, that said individual had a positively glowing recommendation from yet another former employee of mine. While this may not sound surprising at first, the fact that the referral was gushing over said individual, after the referrer had repeatedly complained to me about said individual on multiple occasions. It got me thinking that this referral system on LinkedIn is nothing more sophisticated, or reliable, than eBay’s feedback system.
I have had very low regard for eBay’s feedback system for several years. Ever since I left a neutral feedback on a vendor who sent an item (10 network interface cards) described as “like new” which arrived absolutely encased in dirt and dust. They had obviously been removed from old, dirty computers, and did not meet my criteria of “like new.” Although they did work, I did need to spend some time cleaning the cards before I could put them into production. I noted this in my feedback, and the seller retaliated by leaving me neutral feedback. Now, how is this at all fair? I did everything right, paid my bill promptly, and waited for my product. Was I supposed to lie and say everything was perfect, and give positive feedback? I think not.
Similarly, the recommendation system with LinkedIn is likely to have just a bunch of positive referrals. After all, who is going to a) invite anyone to leave a referral unless it will be positive, or b) leave anything but a positive referral if there is the chance for retaliation by the subject being recommended?

Google Returning Porn Links?

Today I decided to use Google to find out what movies were playing in nearby Hanover, NH. I searched for the following: “movies: Hanover, NH”
This is what I got back (EXPLICIT):

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DST 2007 – Because Y2K Just Wasn't Enough Fun

As of this morning, we all “sprang forward” an hour, three weeks earlier than we used to, at the direction of Congress. To save energy, Daylight Saving Time was moved up, so we can all save more daylight! Hooray! Saving is good, we should save more.
Seriously though, I’ve had to make adjustments to many of my clients’ computer systems so that they would correctly adjust their own clocks for the new DST changes.
On some old (Fedora Core 2) Linux servers, the change was a manual process, since there are no more patches available for this distribution (i.e. it has reached its “end of life”). More up to date releases, like Fedora Core 4, and Ubuntu 6.06 and later, either had the necessary changes built in, or were just an update command away. Very handy.
On the Windows side of things, it’s a similar story. If you have a current, supported version of Windows, say, 2003 or XP, and you have been running your Automatic Updates, you’re all set. But if you’re running Windows 2000 or Windows NT… hmm… it’s a different story.
Microsoft has provided several methods for adjusting the time zone settings on Windows 2000, which has been in “Extended Support” for nearly two years, there are no automatic updates to make these changes. As Microsoft says on their Extended Support page for Win2k,

“Microsoft is not ending support for Windows 2000. During the Extended Support phase, Microsoft continues to provide security hot fixes and paid support but no longer provides complimentary support options, design change requests, and non-security hotfixes.”

This means you must apply said patches or edit the registry, by hand. Obviously, this is just one more way to gently prod the consumer into purchasing the latest version of Windows, but I won’t go into that right now.
Microsoft provides instructions on how to update your Windows 2000 server in this knowledgebase article, which lists several methods to adjust the time zones. For a single computer, the simplest method seemed to use their new TZEdit tool, so that’s what I did on the handful of Windows 2000 servers I maintain.
Just for kicks, I also ran this tool on the last remaining Windows NT 4.0 server that we still have in production at a client’s location. Note that NT 4.0 is no longer in Extended Support – it’s reached its End of Life. We joke about what this means, and often wonder if we call Microsoft and want to discuss NT 4, if they’ll admit it ever even existed, but I digress. My point is that there is no mention of NT 4 now anywhere with respect to DST. There are no tools from MS on how to adjust its settings, there are no instructions on how to do it. “It’s dead, Jim,” so if you’re running NT 4, you’re on your own.
I decided to try the TZEdit program on this NT 4 box. To my surprise, it ran and seemed to make the changes correctly! Great! I also ran it on all of the Win2k servers.
This morning, I logged on to all of the servers that we maintain to make sure everything looked right. All of the Windows 2003 servers came through without a hitch, and properly adjusted their clocks. The Linux servers did likewise. The NT 4 machine (which, you’ll recall, is completely unsupported) did as well! Great!
Then I looked at the Windows 2000 servers.
The first one still said it was 9:34 AM. My clock said it was 10:34AM. Uh oh. I looked at the second server. Same thing. I logged on to another client location. Same thing. Another client location. Same thing. Not… good.
Basically, the tool appears to not work on any of these machines. Granted, I used the same tool on all of the machines, so if I managed to somehow screw it up, I’d have theoretically replicated the mistake across all of the machines, but this utility is pretty straightforward to use, so what’s the issue? And why on earth did it work on Windows NT 4.0, and NOT on Windows 2000? That is what I want to know.
Furthermore, the Microsoft documentation on this has been terrible. At first, I thought it was just me, but thank goodness that the guys over at Casting From the Server Room had very similar results. Curiously, some of the scripts that worked for us did not work for them, and vice versa, but the sentiments expressed on the MS documenation are mine exactly.
On my own test Exchange server, which has a 200MB message store and a whopping 3 (count ’em, 1,2,3) mailboxes on it, has been running the script to adjust calendar appointments for over two and a half hours now. Unfortunately, I’m apparently not alone, and will be in good company when I manually adjust all of our calendar appointments for each Exchange mailbox individually. Glorious.
Oh, and by the way, that patch for Exchange servers, which came down in Automatic Updates weeks ago? You’re not supposed to install it until AFTER you’ve run the calendar migration utility… “If you install the update that is mentioned in Knowledge Base article 926666 on the Exchange server before you update the mailboxes, recurring meetings that are created in Outlook Web Access are not updated by the Exchange tool. To resolve this problem, remove update 926666, run the Exchange tool, and then reinstall update 926666 on the Exchange server.” Thank you, Microsoft. That’s helpful. Almost as helpful as telling me this BEFORE I installed it, but not quite.

Feisty Migrates My Settings, Cleans Up Installer, Adds Compiz

So, I downloaded and installed Ubuntu Feisty Fawn Herd 5 this morning. I downloaded Herd 4, but never had a chance to actually install it. Given that I was having pretty good luck with Herd 3, other than the installer being a bit odd at times, I wasn’t in a hurry to drop it anyway.
The first thing I noticed is that the Herd 5 installer seems to work, even the partitioner. Note that under Herd 3 I was using the Alternate Install (text mode) disc, and with Herd 5 I’m using the main image (GNOME installer).
I had heard from Bryan and Chris at the Linux Action Show that Canonical had decided to include Compiz, but not enable it by default. Even though the installation of Beryl was pretty easy, it was still a manual process which involved changing my repositories, downloading packages, and editing configuration files. Given that I had successfully installed Beryl on Herd 3, I was curious to give Compiz a try, especially if it was installed by default (because, I admit, I am lazy).
It worked like a charm. Clicking System, Preferences, Desktop Effects, and clicking the button to “Enable Desktop Effects” was all I had to do. Very nice. I’m not sure I like the default Compiz settings, because the window snapping feature acted a bit funny when I tried to move windows. Once I realized what it was doing, it wasn’t a big deal, but by default, when I tried to drag Firefox to the top of the screen, it snapped back down about half an inch on my screen. I had to resize the window a bit to get it to stay where I wanted to.
Evolution now works! I fired it up, and connected to my Exchange server in under a minute. Amazing what happens when you can specify the server that you want to use…
As for migrating my stuff, I see that my documents made it over, so what was in the? “My Documents” folder under Windows is now in my “Documents” folder on Ubuntu. I see that Gaim recognizes my username on AIM, but I couldn’t figure out how to sign on to that account without deleting it and manually entering my username and password. It turns out, that this was actually a problem with Compiz. Gaim was working fine, but with the Desktop Effects enabled, all of the Gaim windows showed up empty, with no text wherever there should have been text. When this happened in another application, I decided to try disabling Compiz, which fixed the issue. I’m thinking I know why it’s not enabled by default.
Unfortunately I had not installed an email client on the Windows partition, so I couldn’t test its migration of my mail settings from Outlook or Thunderbird.
All in all, I’m seeing definite progress, and can’t wait until the real release next month.

Initial Thoughts on Feisty Fawn Herd 3

I’ve been running Ubuntu 7.04 Feisty Fawn Herd 3 for about a week now, and so far, I’ve got to say, I’m pleased with the changes I’ve seen.
I’m running it on an HP Compaq nc6220 and a Dell Latitude D500. I encountered a few bugs in the installer. The first was minor, namely that by default, it wants to try to detect my keyboard layout by having me press a series of keys, rather than simply picking “US English” from a list. The second, somewhat more important bug is that the partitioner failed to properly set up my partitions unless I wiped the drive clean. While I expected this, it did lead to me having to reinstall Windows, which was inconvenient. Such is the life of being an alpha/beta tester!
Right off the bat, the first time you boot, the system announces that an application has recovered from a crash! I found that humorous, as there was no other indication of any sort of crash. This happened on three different installations on three different machines, so it would seem there’s something odd out of the box. Again, such is the life of being an alpha/beta tester!
Another bug I found is that when configuring an MS Exchange account in Evolution, one key piece of information is missing. Namely, the server. That’s right, while setting up my MS Exchange server, I can specify user, password, a bunch of different account options, but no server address! This seems to be a somewhat significant oversight.
One thing I’ve noticed is that the Ubuntu team is releasing dozens of updates a day. It is exciting to see the rapid development on the project, as my automatic updates notification has something for me every morning. As I went to bed last night, I installed 102 updates, and this morning, had 37 more ready to go.
Without a doubt, the biggest benefit of the new version is the automatic detection of my laptops’ Intel and Broadcom wireless cards. Finally, no need to dig up firmware from Windows drivers and cut them, or fiddle with NDISwrappers. WPA worked out of the box as well. Hooray!
I was able to install licensed software via the standard Add/Remove application, and did so with Adobe Flash, Sun Java, and a couple of other things that I previously had to download manually, or install via EasyUbuntu or Automatix. I appreciate having these as part of the standard installation methods now, and not having to go out of my way to get them on the system.
All in all, I’m having better luck with Feisty than I ever did with Edgy, and can’t wait for the real release in a couple of months!
Update: 2007-02-14
Today I was successfully (and quite easily) able to install Freemind on Feisty. I had done so in the past on Dapper, but getting the dependancies in order was such a pain I decided just to run it on my Windows machine instead. Under Feisty, with Java installed via the Add/Remove application, all I needed to do was download the libforms-java and freemind-0.8.0 Deb packages from freemind.sourceforge.net and go! The first time I attempted to install the Freemind Deb package, the installer crashed, but I was able to run it again immediately afterward and it was successful.
56 updates this morning!

Why I am "Very Hard To Reach," or "How to Use Voicemail"

Many times over the last several years I have been told that I am “a hard guy to get a hold of,” “very hard to reach,” or “a hard guy to track down.” I admit, if you are a salesperson peddling a product I have no interest in, I won’t always return your call. Actually, I probably won’t return your call. If you call repeatedly, the frequency with which you call will be inversely proportional to the amount of time that elapses before I press “delete” in my voicemail.
Sometimes, these comments come to me by way of clients or customers of mine. Usually they come from former clients or customers of mine, if you get my drift. What these people are really saying is “I do not know how to use voicemail.” I know this to be the case because sometimes I will look back at my caller ID logs and see that someone has called me 4 times in the last two days, and left a number of voicemails that approaches 0, and is certainly nowhere near 4.
I have news to these people who accuse me of being “hard to reach.” I am one of the most accessible people in this state. I have voicemail. I have email. I have a pager. I have a cell phone. I have an answering machine at my house. At one point I had another cell phone in my car. And the only info I ever give out to anyone is mybusiness phone number. Why? Because I check it. When I get a call at the office it forwards the message to my cell phone. If I don’t answer, it goes to my pager. I do not give out my cell phone or pager number to people because they do not need it. Apparently this is one of the reasons I’m “hard to get a hold of.” The fact that I have actually simplified things seems to confuse people though.
If you call the office looking for technical support, and I am not available, my voicemail greeting even tells you how to transfer to technical support so someone can help you more quickly. Of course, this process requires pressing two buttons (sequentially, not simultaneously), and this seems to throw a lot of people off because I regularly receive voicemails from clients who are having technical issues which could be addressed by any of my staff, but for some reason, these requests wind up in my mailbox. Despite the fact that my voicemail has, for years, said, “If you require any technical assistance with a computer, network, or website, press…” People don’t hear that. They also don’t hear the part where I say “I will be out of the office until…” and go ahead and leave messages which go unanswered until I return, at which point they have thrown a conniption because I dared to not be checking my voicemail while I was on vacation or away on business (despite the fact that I clearly stated that I was on vacation or away on business and not checking voicemail). Unbelieveable.
This is right up there with the people who call, listen to an entire voicemail greeting (sometimes as long as a minute), hear the tone, and then hang up! I love getting those 4 second voicemails with nothing more than breath and the *click* of a hangup.
It is clear that these people need a primer on voicemail, and of course, being the helpful guy that I am, I’m happy to help!
Here’s a synopsis:
Pick up the phone
Dial the number of the person you need to reach.
If you reach a voicemail system,

Hang up immediately in a huff, complaining about how hard I am to get a hold of.
Immediately press 0 to get to an operator, then hang up in a huff when you get the operator’s voicemail, complaining about how hard I am to get a hold of.
Call me at home. Despite the fact that your issue is not remotely urgent or even important, and get on my “good side.”
Call my parents’ house, and ask them how to get a hold of me, because at age 35, I love getting a call from my mom telling me that so-and-so is trying to reach me.
Listen to the greeting and follow the instructions given.

When you reach the extension of the intended person, if the person is not available, and you receive his/her voicemail,

Hang up immediately in a huff, complaining about how hard I am to get a hold of.

Listen to the greeting and follow the instructions given.

If the voicemail contains information, such as a vacation notice, or instructions on how to get immediate help with your issue,

Hang up immediately in a huff, complaining about how hard I am to get a hold of.

Follow the instructions given to receive the help you are seeking.

Leave a brief, descriptive message. State your name, your telephone number, and what it is you need. Note, what you need is NOT a phone call, so do not say “hey Peter, call me.” That’s meaningless. If you leave me a voicemail and all it says is “call me,” be prepared to receive your own *click*, either on your voicemail or answering machine or even live if you answer the phone, because if all you needed was a call, then I’ll happily call you. And hang up. If you need something, tell me what it is, and I’ll call you back as soon as I can with the information, and the cycle of Eternal Phone Tag can be broken!

See how easy that is?

The Problem with Off-Shoring

I work in information technology, providing outsourced IT management and system administration services. Sometimes, as part of my job, I must call on technical support from vendors of hardware and software, such as Dell, HP, Microsoft, and Intuit.
In the last few years, many companies have decided to save money by off-shoring their tech support call centers. While I am a big fan of outsourcing, (mostly because without outsourcing, I’d be out of a job), off-shoring is a different story. My call to Microsoft Technical Support this morning underscores this:
MS: Thank you for calling Microsoft Technical Support. What product do you need assistance with?
Me: Office 2003 Basic Edition
MS: Can I get your first and last name please?
Me: First name is “Peter,” last name is Nikolaidis, “n-i-k-o-l-a-i-d-i-s. ”
MS: Thank you mister “Neekolidees.” Is this the first time you have called Microsoft Technical Support?
Me: No.
MS: Can I have the case number?
Me: I don’t have a case number, this is a new issue.
MS: Okay, can I have the case number so I can look up the issue?
Me: No, this is a new issue.
MS: Okay… if I can have the case number I can look up the issue.
Me: I have NO case number. This is a NEW issue. You asked if I have called you before, and I have, but this is a new issue.
MS: Okay… Sir can I please have the product ID of the product you are using
Me: [Braces for impact] it’s 12345-OEM-67891-01112.
FOR i IN 1 TO 3

MS: Okay Mister Neekolidees, since you gave me a product ID number that has the letters O-E-M in it, you can contact the vendor who sold you the computer for technical support.

Me: I already spoke with Dell and they cannot help me.

NEXT i
MS: Are you having a problem with installation?
Me: [Speaking plainly and clearly, on a good quality telephone connection] No.
MS: Okay Mister Neekolidees, since you are having a problem with installation, I will give you a free incident so that we can get your problem resolved.
Me: … Thank you…

How I Cut Myself on Edgy Eft's Bleeding Edge (Twice)

As a loyal Ubuntu user, I was excited when Ubuntu 6.10 Edgy Eft was released last week. I downloaded my ISO via BitTorrent to have available for any new installs, but planned on upgrading my laptop and desktop machines via these four commands at the terminal:
sed -i 's/dapper/edgy/g'/etc/apt/sources.list
apt-get update
apt-get upgrade
apt-get dist-upgrade

After getting the list of packages to upgrade, I found that a few packages, most notably Beagle, Drivel, Tomboy Notes, and a few Python packages, were held back, blocking my upgrade. I knew that the apps were included in the new release, so I figured maybe they needed to be removed because they weren't in the main repository or some such. Given that, I uninstalled them and re-ran the upgrade commands. The upgrade ran fairly smoothly for several hours as it downloaded hundreds of megabytes of files. While the upgrade was running in the background, I continued to work on my system. The first thing I noticed was some cosmetic changes. The Kate editor had a new splash screen, which I noticed when I used it to edit some files. Thunderbird had a new default font, as did some system menues. After switching to a blank desktop, I realized that the background and default theme had been updated. I thought all of these were pretty cool, as they happened transparently while I was working without so much as a hiccup.
When the upgrade was complete, I was prompted to reboot. I happily rebooted the system.
That's when it got ugly.
Somehow, despite Dapper and Edgy being able to recognize my display and configure it properly (Dapper when booting from CD or the drive, Edgy when booting from the CD), it choked when trying to launch X11. I looked over the diagnostic info in the log, but after a few failed attempts to edit the xorg.conf file to a state of happiness, I decided to back up my home directory and do a clean install of Edgy from CD.
In addition to my ext3 and swap partitions, I have an NTFS and FAT32 partition on this machine. I backed up my home directory to the FAT32 partition, then booted from the Edgy CD and selected the options to install over the now-corrupted Dapper to Edgy upgrade. The clean installation went fairly quickly, but I was not able to find the copy of my home directory that I had backed up!
I booted into Windows and couldn't find the files there either. I ran CHKDSK on the FAT32 partition, which found and corrected errors, but didn't find my files. Deciding that there wasn't anything critical there (well, hoping so, anyway) I booted back into Edgy to see what was new with this release.
That's when I got my next surprise. Suddenly it would not mount my FAT32 or NTFS partitions. The partitions simply did not show up. At this point I was getting concerned that I was having hardware problems, so I ran SpinRite on the drive. It found no problems, but my data didn't come back either. Satisfied that the drive was okay, I booted into Edgy again.
This time, after seeing the Ubuntu splash screen momentarily, the whole display went black, except for a blinking cursor in the upper left corner of the screen. I waited for a couple of minutes, and after no disk activity and no login prompt, cold-booted the system. The same thing happened again. Not sure exactly where the machine was in the boot process when it hung, I pressed Ctrl-Alt-Del to see what happened. To my surprise, the Gnome login prompt popped up!
Deciding that this was simply too much weirdness for now, I pulled my 6.06 LTS CD off the shelf, booted from it, and kissed Edgy goodbye for now, as I put Dapper back on my laptop. I'm a little disappointed, because some of the enhancements I saw during the brief time I was in Edgy looked nice, but stability is the main reason I wanted to run Linux in the first place, and I decided Dapper's pretty stable, so I'm going back to Ubuntu 6.06 LTS Dapper Drake for now, at least on my laptop. I'll write again shortly with an update of how the upgrade went on my two desktops at the office.
UPDATE
My X11 configuration was also trashed on my Dell Dimension 2400 after attempting an in-place upgrade over my previous Dapper installation. Beware!