Since moving to the Boston area, I’ve had the pleasure of actually using cool technologies a lot sooner than I used to in rural Vermont. For instance, Starbucks’ mobile app, allowing me to order and pay for my drinks with my iPhone, or Stop & Shop’s “Scan It!” app that lets you itemize what you’re buying as you go through the store, saving time at checkout because you’ve already accounted for everything and don’t need to itemize them all again. Granted, I’ve never gotten it to work completely for me, so I question how much time Scan It! has saved me, if any, but I digress.
I’ve mentioned an idea in the past on the Pocket Sized Podcast, with respect to Starbucks and their mobile app for iOS, but I don’t know if I went into details. The Starbucks app allows me to save my favorite drink, in Starbucks lingo, so instead of trying to order a “small latte with caramel syrup, the sugar free kind, two shots,” and getting confused as to whether I meant espresso shots or syrup shots, etc., I can whip out the app, refer to my favorites list, and say “Short 2-pump Sugar Free Caramel Nonfat Caffe Latte, please.” Theoretically this will save time.
But… why can’t I, upon entering the shop and connecting to Starbucks’ (arguably the slowest) free wifi (network on the planet), tap on my favorite drink, and go straight to the pickup line? You already know who I am. You already have my credit card on file. Now you know what drink I want. Granted, I might miss some thrilling conversation with the person at the counter, but that’s not usually so noteworthy as to be missed.
It doesn’t have to be Starbucks! Someone, please, make this happen. If it’s already being done, please drop me a line and let me know where.