Today, we are working with Fair Point on yet another outage. This time it’s a T1 line from Brandon to Middlebury, Vermont. After the standard “It’s customer
equipment” line (which we now believe is a standard response), and a full day of down time, Fair Point finally dispatched a technician…. to the wrong end of the T1. I realized this only when he was asking about “the other T1 line” in the router. When I said “there’s only one line” I realized he was looking at the Brandon router, not the Middlebury one.
Here’s how I imagine their troubleshooting process looks: